FAQs

How can I place an order?
Browse the website, select items, add to cart, and proceed to checkout with your shipping and payment information.

What payment methods are accepted?
We accept major credit/debit cards including Visa, Mastercard, and American Express, as well as PayPal.

Is my payment information secure?
Yes, all transactions are encrypted with SSL and processed via secure payment gateways.

How do I track my order?
A tracking number will be emailed once your order is shipped. Use it on the carrier’s website to monitor delivery.

How long does it take to process orders?
Orders are typically processed within 1–7 business days before shipping.

What are your shipping times?
Delivery usually takes 8–25 business days depending on location and shipping method.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs and delivery times vary by region.

Are there import duties or taxes?
Import duties or taxes are not included in the product price and may be charged upon delivery.

What is your return policy?
Returns are accepted within 30 days of delivery for unused items in original condition. Customers cover return shipping unless the item is defective or incorrect.

How do I request a return or refund?
Contact customer support with your order number. Provide photos or videos if applicable.

Can I cancel or change my order?
Cancellations or modifications must be requested within 12 hours of order confirmation.

How do I know my correct size?
Refer to the size chart on the product page. Measure accurately and compare to the chart for best fit.

Are any products eco-friendly?
Yes, some items are made with environmentally conscious materials. Look for the “eco-friendly” label.